Frequently asked questions

An eSIM is a digital version of the traditional SIM card. Instead of a physical card, it is built right into your phone. It lets you activate a mobile plan without needing to insert a physical SIM card.

With an eSIM, you get a lot more flexibility. You can switch between carriers or add a new plan without handling physical SIM cards. It is fully digital, easier to manage, and great for frequent travelers because you can use multiple plans on one device. eSIM also helps separate work and personal lines, reduces plastic waste, and supports instant activation.

Check out this list of eSIM-compatible devices: https://www.globalyo.com/esim-compatibility/. You can also look up your device specifications on the manufacturer website.

Yes, if your device supports Dual SIM functionality, you can use both your physical SIM and eSIM at the same time. You can manage both SIMs in your phone settings and keep both lines active simultaneously.

If you purchased your eSIM+ package in the Global YO app, activate it when you are ready to use it while connected to Wi-Fi. If the eSIM is for a country where you are not currently located, you can install it in advance, but activation starts only after arrival. Most eSIMs can be activated only once, so after deletion they cannot be reinstalled.

Global YO also supports later activation via the My eSIM bubble, useful for planned trips or gifts.

If the QR code does not work, your eSIM may already be installed correctly. Check your phone settings to verify eSIM status.

Yes. You can install later using the My eSIM bubble in the Global YO app. In most cases, activation happens automatically after installation when you connect to the destination network. If you buy for another country, installation can be done in advance and activation starts on arrival.

To verify installation:

For iOS:
1) Settings
2) Mobile Service
3) Check SIMs section for your eSIM status

For Android:
1) Settings
2) Mobile Network
3) SIM Management (or similar)
4) Find your eSIM and confirm it is active

If it appears without errors, it is installed and active.

If you did not receive your QR code, payment most likely did not complete. Check payment status and try again. If the issue remains, contact support.

If your eSIM is installed and selected but data is not working, APN may not have been configured automatically.

Set APN on Android:
1) Settings
2) Mobile Network
3) Mobile Data
4) Access Point Names (for Global YO eSIM)
5) New Data Connection (+)
6) Name: globaldata
7) APN: globaldata
8) Leave other fields default
9) Save and select this APN

Set APN on iOS:
1) Settings
2) Mobile Service
3) Select eSIM under SIMs
4) Mobile Data Network
5) APN: globaldata
6) Username/Password: empty

If still not working, contact support@globalyo.com and include country, device model, and APN screenshot.

Caution: once deleted, eSIM cannot be reinstalled.

If you still want to remove it:
1) Settings
2) Mobile Network or Mobile Service
3) Select your mobile plan
4) Delete eSIM (or similar option)

If your package is active but has issues, do not delete the eSIM. Contact support first.

You likely reached the daily 1GB high-speed limit. After that, some partner networks reduce speed, but data remains unlimited at lower speed. High-speed allowance resets every day.

Open the Global YO app and go to the My eSIM bubble. Open the plan under Active Data Plans to see remaining data.

Enable Data Switching in settings so the phone can automatically select a SIM for data.

Typical steps:
1) Settings
2) Mobile Service or Mobile Network
3) SIM Management (Android)
4) Enable Allow Mobile Data Switching / Data Switching

If roaming and you only want Global YO eSIM+, turn Data Switching off.

4G LTE is available in many countries, including: Albania, Germany, Antigua and Barbuda, Saudi Arabia, Argentina, Armenia, Australia, Austria, Barbados, Belgium, Bermuda, Brazil, Bulgaria, Cambodia, Canada, Qatar, Chile, China, Cyprus, Vatican City, Colombia, South Korea, Costa Rica, Croatia, Denmark, Ecuador, El Salvador, United Arab Emirates, Slovakia, Slovenia, Spain, United States, Estonia, Philippines, Finland, Fiji, France, Ghana, Gibraltar, Grenada, Greece, Guadeloupe, Guatemala, French Guiana, Guernsey, Guyana, Honduras, Hong Kong, Hungary, India, Indonesia, Ireland, Isle of Man, Iceland, Faroe Islands, Turks and Caicos Islands, Israel, Italy, Jamaica, Japan, Jersey, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malaysia, Malta, Martinique, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Mozambique, Myanmar, Nicaragua, Norway, New Zealand, Netherlands, Panama, Paraguay, Peru, Poland, Portugal, Puerto Rico, United Kingdom, Czech Republic, Democratic Republic Congo, Reunion, Romania, Russia, Samoa, Saint Kitts and Nevis, San Marino, Saint Lucia, Serbia, Singapore, Sri Lanka, South Africa, Sweden, Switzerland, Suriname, Thailand, Taiwan, Tanzania, Trinidad and Tobago, Turkey, Uruguay, Vanuatu, and Vietnam.

No, Global YO eSIM+ is data-only and does not include a phone number. For calls, you can use YO SHOUT.

If you delete your Global YO eSIM+ or lose your device, the same eSIM cannot be reinstalled. You need to obtain a new eSIM.

A 1-day eSIM is valid for 24 hours from activation time. It does not expire at midnight.

For local packages (single-country), unused data cannot be transferred to another country eSIM. For regional or global packages, remaining data can be used across included countries.

All Global YO data plans require an eSIM, so you need to install one when getting a plan.

Yes. You can purchase multiple eSIMs for the same country in the eSIM shop bubble. You can also top up an active eSIM from the My eSIM bubble.

Main points:

- Full refund within 30 days for unused (not activated) eSIM.
- Refund if eSIM cannot be installed/used due to technical issues on Global YO side.
- One-time refund for compatibility issues within 30 days if eSIM was not used.
- No partial refunds for consumed data.
- No refunds for expired unactivated eSIMs, third-party purchases, or fraudulent/abusive cases.

How to request:
- Email support@globalyo.com with order number and issue details.
- Team reviews the request.
- If approved, refund may take up to 30 business days.

YOYO$ are our in-app reward points. For every minute you spend in the app, you earn 1 YOYO. You can exchange YOYO$ for in-app goodies like mobile data, movies, partner products, special live shows, and more.

Absolutely. When buying a data package, you can use YOYO$ to cover up to 50% of the total cost. You can check the maximum discount on the plan details screen.

YO SHOUT is a bubble inside the Global YO app that provides an innovative VoIP calling service for making calls worldwide.

Open the Global YO app, go to YO SHOUT, and start calling without a traditional phone number. YO SHOUT supports outgoing calls worldwide and incoming calls from other app users. Regular phone callbacks to the displayed outgoing number are not supported.

To refer a friend, share your referral link. If the link is not working, contact support and the team will help you.

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